Effective Date: 17 Jan 2025

1. Overview Devi, the parent company of Punpun Services LLP (referred to as “we,” “our,” or “us”), is committed to customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds for purchases made through our platforms.

2. Eligibility for Refunds and Returns Refunds and returns are offered under the following circumstances:

a. Defective or Damaged Products:

• If the product received is defective or damaged, you may request a refund or replacement within 7 days of receipt.

b. Incorrect Products:

• If you receive a product different from what was ordered, you are eligible for a refund or exchange.

c. Non-Delivery:

• If your order is not delivered within the specified timeframe, a refund may be issued following an investigation.

d. Unsatisfactory Service:

• For service-related issues, refunds will be evaluated on a case-by-case basis.

3. Conditions for Refunds and Returns

a. Proof of Purchase:

• A valid receipt or order confirmation must be provided to initiate the return or refund process.

b. Product Condition:

• Products must be returned unused, in their original packaging, and in the same condition as received.

c. Return Timeframe:

• Requests for returns must be made within 7-15 days from the date of delivery.

d. Non-Returnable Items:

• Certain items, such as [Insert Examples, e.g., perishable goods, customized products, or final sale items], are not eligible for returns or refunds.

4. Return and Refund Process

a. Initiating a Return or Refund:

• Contact us at [Insert Contact Email] with your order details, reason for return, and supporting evidence (e.g., photos of the defective product).

b. Return Approval:

• Once your request is reviewed, we will notify you of the approval or rejection of the return or refund within [Insert Timeframe, e.g., 3-5 business days.

c. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

d. Refund Processing:

• Approved refunds will be issued to the original payment method within 7-10 business days.

5. Partial Refunds Partial refunds may be granted under certain circumstances, such as:

• Returned items showing signs of use but still eligible for refund.
• Late refund requests approved at our discretion.

6. Cancellations

a. Customer-Initiated Cancellations:

• Orders may be canceled before they are shipped or services are rendered. Contact us at contact@deviring.com to request a cancellation.

b. Automatic Cancellations:

• We reserve the right to cancel orders due to non-payment or issues with order details. Customers will be notified promptly.

7. Exceptions Refunds and returns are not provided for:

• Items not purchased directly from our platforms.
• Products damaged due to customer misuse or negligence.
• Issues arising from incorrect customer-provided information (e.g., incorrect shipping address).

8. Disputes and Escalations If you are not satisfied with the resolution provided, you may escalate the matter by contacting us at contact@deviring.com or +91 9990777408.

9. Changes to This Policy We reserve the right to update this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. Please review this page periodically for updates.

10. Contact Us For any questions or concerns about this Refund and Return Policy, please contact us at:

Devi
Email: contact@deviring.com
Phone: 9990777408
Address: Office No. 147, Metroplex East Tower, Laxmi Nagar, New Delhi, 110092, India.